Kuta Paradiso

This was our first time in Bali and thoroughly enjoyed our stay here . The staff in all areas were very kind! . We were also pleasantly surprised we received couples massage, laundry voucher and money voucher for food and drinks!

Room- It was out dated , sure but comfortable!! The shower was glorious with water pressure. Bathtub is a good sized ! We were in delux pool view room on the top floor ! And the bugs never got in. Except two ants!

Pool- This was my favorite feature ! It was nicely designed. It basically had 3 pools. But not the traditional rectangle! Pool side bar was also great ! Good food too!

Restaurant- we only ate breakfast and at poolside . Breakfast was great ! Mix of Indonesian and western optional ! The bihun friend was always on my plate. Food was safe !

Location- prolly the best choice . Yes at certain times of the day it’s busy outside with traffic . BUT where our room was you couldn’t hear anything! All I heard was ocean sounds which was soothing to my soul. Didn’t have a a car nor a scooter. If u stay here it’s an ideal location. The beach which is stones throw from the property, plenty of shops , restaurants.. even 2 malls. Oh and water boom water park a minute or less walk .. there’s also a bunch of fabulous restaurants I’d highly recommend close by .

The only complaint I have is that there was some festivity going on behind our hotel for month of Sept. I know it’s a cultural thing but it got loud at night . Had we were told this after booking we could’ve changed rooms. Before we unpacked.

Other then that it was a fabulous stay !!!

Stayed at this hotel a few times. Always had a good experience with the staff and facilities. EXCEPT! This time I had need to cancel early and return home. I was told they would offer me free cancellation at the time of booking. They changed their minds and refused refund of 5 nights. DO NOT TRUST THEM. Way to sour the Bali experience!

I am extremely disappointed and disgusted by the way Kuta Paradiso Hotel Bali handled my situation. This is one of the worst customer service experiences I have ever faced with a hotel.

I had a confirmed booking for 3 nights, from 4 September to 7 September. Unfortunately, just one day before my planned travel, my wife and 24-month-old son were diagnosed with dengue, which was a genuine and serious medical emergency. Because of this, I had no choice but to cancel my Bali trip and my hotel booking.

I immediately contacted the hotel in advance, explained the emergency, and requested either a cancellation with a refund or, alternatively, rescheduling of the booking. I also provided the hotel with medical documents supporting the situation, along with proof related to my cancelled travel plans.

What was most shocking was the hotel's complete lack of response. Despite contacting them in advance, I received no meaningful response for THREE DAYS. They simply allowed the entire booking period to pass without providing any assistance or resolution. Then, on 6 September, when most of my booking period had already gone, I was finally told that my request for cancellation, refund, or rescheduling could not be accepted.

So essentially, despite being informed before the stay, despite providing medical documentation, and despite explaining that this was an emergency involving my wife and a 24-month-old child, the hotel chose to do absolutely nothing and then retained 100% of the money for three nights for a room that I never even used.

This is not how a reputed hotel should treat guests facing a genuine family medical emergency.

I completely understand that hotels have cancellation policies, but there should be some level of compassion, communication, and reasonable customer service when a documented medical emergency involving a small child occurs. Instead, the experience made me feel that the only thing that mattered to the hotel was keeping my money.

The worst part was not even the refusal—it was the lack of response for three days after I contacted them in advance. Had they responded promptly, perhaps some alternative such as rescheduling could have been discussed. Instead, they waited until the booking dates had nearly passed and then simply rejected everything.

I did not stay at the hotel for even a single night, yet I was charged for all three nights.

Based on my personal experience, I would strongly advise travellers to think very carefully before booking Kuta Paradiso Hotel Bali, particularly families who may need flexibility in case of unexpected circumstances. Customer service and empathy matter, especially when guests are dealing with a serious medical emergency.

Very disappointing. Very poor communication. Extremely inflexible customer service. A genuinely terrible experience.

I would not recommend this hotel and will certainly never book with Kuta Paradiso again.