Grand Hyatt Bali

I am happy to stay here. Support my needs. I can finished my conference with joyful and grateful here. With 5 restaurant for breakfast, I need stay longer so I can enjoy all restaurant.

We booked the All Inclusive Package through the hotel and it was not cheap! I would not book this again through the hotel and wait for Luxury Escapes or another booking offer to try and get a better price

The hotel was very busy which I expected during the Australian school holidays so getting a shaded lounge around the pool was hard, they need some more umbrellas and shade to help with this, we ended up paying for a cabana for the day jut to enjoy the pool. The biggest disappointment was the WIFI not working around the pool, this made it hard to message other family members, download books on your Kindle or just relax and doom scroll, for the price of this place you would expect better WIFI.

The food at the restaurants was good, the Japanese was amazing, but be prepared that the Teppanyaki is not included in the All Inclusive Package. The breakfast was just nice, not amazing, I would have liked a bit more variety each day, it just seemed like the same thing each day, which after a few days we wanted something a bit different. I did like that we had the option to go to Salsa Verde and have an AL Carte breakfast for something different. Room Service is NOT included in the All Inclusive Package which, again for the price you pay, disappointing, to not even be able to get a coffee to your room included was frustrating.

The room was perfect for what we needed, they are large and I loved the daybed, this was made up and perfect for our son, and it did not impact on the space around the room that roll aways beds can do. The bathroom, shower etc was all great, I got to say the Shampoo and Conditioner supplied made my hair feel so soft.

In conclusion, as expected the service was amazing, food was yum, but the WIFI, pool area and the overall cost let me down a bit.

We recently spent seven nights at Grand Hyatt Bali for a family holiday. Unfortunately, despite some positives, the overall experience was very disappointing, especially considering the price we paid.

Check-in and room

Check-in went smoothly, and our room was made available earlier than expected, which was greatly appreciated.

We stayed in a Garden View room, which was comfortable enough but quite dated. It was described as modern contemporary when booking, but certainly didn't feel that way. We expected a better standard for the price.

Dining

There were plenty of restaurants and dining options, which was a positive. We had the Grand Escape dining package, which included meals and selected drinks. While it wasn't quite as all-inclusive as we had expected, the dining experience was generally pretty good.

Pools and sun lounges

The pools were extremely crowded, and getting a sun lounge was almost impossible unless we arrived right when the pool opened at 8 am.

Many guests would reserve lounges with their belongings before opening, and we noticed some remained unused for most, if not all, of the day. This was incredibly frustrating and something the resort really needs to manage better.

Inconsistent service

On our first day, the poolside wait staff were fantastic, regularly checking whether we needed food or drinks. The following day was completely different, with staff seemingly avoiding us.

I noticed that after giving a generous tip, the attentive service would return.

I'm happy to tip for good service, but I don't believe guests paying premium prices at a five-star resort should feel they need to continually tip staff just to receive consistent attention.

We experienced something similar at the sports bar, where the staff were very friendly and attentive on our first visit but noticeably less welcoming the following day.

Private functions and excessive noise – our biggest disappointment

During our stay, the resort hosted what appeared to be a wedding or private function over two days. The music was extremely loud and continued until approximately 10 pm on both nights, making it very difficult for our family to sleep.

We had specifically chosen this resort for a relaxing family holiday, somewhere we could rest and recharge. We weren't there to party, and we generally go to bed quite early.

We received a letter in our room advising us of the function, stating it would continue until 10 pm on the first night and 4 pm on the second. Although disappointed, we accepted that we would have to put up with the noise for one evening. Unfortunately, the loud music continued until 10 pm on the second night as well.

At approximately 8:30 pm on the second evening, I raised the issue with reception and explained that we would never have booked the resort had we known about these noisy functions.

To their credit, they offered to move us to another room for the night. While I appreciated the offer, we were already in bed, and packing our belongings and moving rooms at that hour was considerably more inconvenient than tolerating another 90 minutes of noise.

Surely a resort of this standard could advise guests about scheduled functions before arrival, or at least offer accommodation away from these events during check-in.

Had we known about the late-night noise, we definitely would have stayed somewhere else.

Housekeeping

The day after I raised the noise issue with reception, our room hadn't been serviced by 4 pm. We had to request housekeeping twice before it was eventually attended to.

Regardless of the reason, having to chase up basic housekeeping at that time of day is disappointing for a five-star resort.

Overall

Grand Hyatt Bali has some lovely facilities, plenty of dining options and the potential to provide a great holiday experience.

Unfortunately, the overcrowded pools, inconsistent service, housekeeping issues and, most importantly, the disruption from loud private functions really let it down.

I understand that resorts host weddings and private events, but guests paying substantial amounts for a relaxing holiday should be informed in advance and given the opportunity to stay away from these functions.

I can see this resort appealing to people who enjoy a busy, lively atmosphere and don't mind loud entertainment in the evenings.

However, if you're looking for a peaceful, relaxing family holiday, I would strongly recommend considering somewhere else.

Unfortunately, we would definitely not stay here again.