Four Points By Sheraton Bali Seminyak

The staff have been very friendly, room clean and pleasant overall. When checking, guests are informed about the Marriott membership program where points are accumulated when guests purchase food and beverages here at the hotel. I would suggest having staff ask guests if they would like their points added to their Marriott account because after my 6 night stay no points have been added because I was unaware the guest has to request this. I’d also like to mention 2 bags of laundry being collected at 8.45 and not being returned until 7pm when the services book stated 5pm return time. Lastly, the touch screen panels on the lifts are incredibly annoying and take many attempts to get it to work

The place is lovely and is conveniently located close to the Seminyak center where there are loads of shops, restaurants and massage parlors around. Also a close walking distance to the beach where some beach clubs are located like Potato Head and Ku De Ta. The staff are all very nice, friendly and helpful.

The only negative thing I have to add is that the sun loungers are quite dirty so as the curtains in our room.

Subject: Commendation for Outstanding Service and Exceptional Customer Care Dear Management Team, I would like to express my sincere appreciation and commendation for two outstanding members of your reception team, Manager Daiva and Iswari, for their exceptional service, cheerful demeanour, and genuine willingness to help. During a particularly challenging situation, both staff members demonstrated remarkable compassion, patience, and professionalism. Rather than allowing the circumstances to overwhelm them, they remained calm, composed, and positive, taking the initiative to understand the situation and find a practical and effective solution. Their willingness to go the extra mile made a significant difference and turned what could have been a stressful experience into a reassuring and pleasant one. What impressed me most was their attitude throughout the entire process. They were consistently cheerful, approachable, and accommodating, always wearing a smile and maintaining a relaxed yet professional manner. Their positive energy was infectious, and their ability to remain calm and composed under pressure reflected not only their competence but also their genuine commitment to helping others. Daiva demonstrated commendable leadership in managing the situation, while Iswari's warmth, helpfulness, and supportive attitude further enhanced the overall experience. Together, they worked harmoniously to address the challenge, showing that excellent service is not simply about following procedures but also about understanding people's needs and treating them with kindness and respect. In today's service industry, technical competence is important, but it is the human touch that truly distinguishes an exceptional team. Daiva and Iswari exemplify this beautifully. Their compassion, resourcefulness, teamwork, and consistently positive attitudes are qualities that deserve recognition and appreciation. I hope this compliment will be shared with both of them and that their dedication will be acknowledged by the management team. Employees who can remain cheerful, composed, and solution-oriented even in difficult circumstances are valuable assets to any organisation. Please convey my heartfelt thanks to Daiva and Iswari for their outstanding assistance and for making a difficult situation so much easier to navigate. Their professionalism, kindness, and willingness to help have left a lasting positive impression on me. Thank you for having such dedicated and wonderful individuals representing your organisation. Yours sincerely, Haresh Pillay