- Bali Holidays
- Ubud
- Alila Ubud
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Alila Ubud
Indonesia, South East Asia
Ubud
Set in a secluded hillside position above the Ayung River and surrounded by lush verdant vegetation, the beautiful Alila Ubud boutique hotel is situated in the traditional hill village of Payangan in central Bali. Contemporary architecture meets traditional Balinese style, as guests may admire Indonesian art in the hotel's art gallery or in the sculpture garden. An emerald infinity pool seems to be floating above the valley and guests may sample authentic Balinese cuisine in the hotel's restaurant. A truly unique travel experience.
Facilities
- 24-hour reception
- Wired Internet
- Car hire*
- Valet parking*
- Airport Shuttle*
- Room service
- Laundry service
- Bicycle hire service*
- Babysitting service*
- Bellboy service*
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent3,673 reviews
Excellent
72%
Very Good
18%
Average
6%
Poor
2%
Terrible
1%
Location
Cleanliness
Service
Value
Do yourself a favour and stay at the Alila
If you are thinking of visiting Ubud I can thoroughly recommend staying at the Alila. This was my second stay here and everything I remembered from my first visit was even better the second time. The friendliness and helpfulness of the staff was fantastic. As a solo traveller I felt they went out of their way to ensure I felt seen and looked after. The food and service at each of the restaurants was exceptional and the shuttle bus in and out of the main town was very convenient. The cleanliness and comfort of the room was delightful and the ambiance of the ensure area is peaceful and calm. I will definately be back. I feel like it is my home away from home in Bali.
Honeymoon stay
Hannah and I of room 123 have just left this blessed hotel
In all my life, this is the first time I've felt sad leaving a hotel.
It isn't just the beautiful views, lovely food and drink, the mischievous monkeys, the wonderful themed suppers and dances. What makes this place stand out is the amazing , kind, gentle, sweet souls who work there.
Each and every individual is a blessing. We are so fortunate and in many ways, honoured to have spent the last five days with them.
We shall treasure our time there indefinitely.
Thank you
Love, Richard and Hannah from rom 123
Review by T4830UTrichardp Portsmouth, United Kingdom
Beautiful hotel
This hotel is a little gem in a tranquil, beautiful setting. We stayed for 4 nights after visiting Singapore & we absolutely loved every minute of it. The hotel & its grounds are stunning, exactly what you would expect. The rooms are comfortable & well appointed. What sets this place apart from others is simply the staff, they are wonderful. They remember you name & room number & nothing is too much trouble. My favourite part of the day wax breakfast, you can have pretty much anything you want & it’s mostly al a carte which is wonderful. The pool is one of the best I’ve seen & experienced in any hotel, absolutely beautiful. We would highly recommend the hotel, watch out for the monkeys! 🙈
Review by reconec Worcester, United Kingdom
Dated property; mixed service
We had a very mixed stay here. TLDR= if we’d booked this as a low price hotel we’d be happy and I doubt any of the below would be noteworthy - but we paid almost US$700 per night. The front desk service is poor and the facilities are dated and lacking.
Full details:
We had a villa with a private pool which was great. As other reviews have commented though, and as a number of online blogs have identified, the rooms are dated and tired. Our shower chose its own temperature and pressure - the dials/buttons didn’t actually control anything. Our mosquito net around the bed had large holes in it. The tv is fine but clearly very old technology (maybe 20 channels, few in English, no streaming or casting ability). The products in the shower are unbranded and of really poor quality.
The front desk are robotic and don’t follow up on issues (our laundry didn’t arrive back, the gym had no air conditioning at all in 32 degree Bali so was unusable, we were late for our dinner reservation one night as we had to chase them to call a cab and then they didn’t call ahead to the restaurant as we asked). Suspect their English lets them down, but we’ve stayed at other resorts in Indonesia and on Bali this trip and the English has been significantly better. Again, not a huge issue, except where paying $700 a night in a tourist hotel for almost no one at the front desk to have a good enough standard of English.
We tried the main hotel restaurant one night. We waited 1h45 for our main courses. The waiter was (genuinely) very apologetic and it wasn’t his fault but it seems like they were too focused on giving the impression of an “elevated” experience without the ability to deliver that.
We followed up on the issues with the front desk multiple times during our stay and at check out. By email, we got the same robotic response from the front desk “we apologise for your inconvenience”…
The positives - the wait staff in the restaurant were mostly fantastic, the food is very good, the pool is beautiful and our villa, while dated, was comfortable and spacious. But at the price point, there are significantly better places to stay in the same area and we would not return.
Review by traveller1694 Greater London, United Kingdom
Excellent staff and location but lacking overall comfort experience.
Hotel is comfortable and amenities are fantastic. Location is near to activities as well. Air is fresh but with lots of monkeys especially start of day-time until afternoon may not make it a totally comfortable stay. The monkeys will be playing at the balcony and swimming pool (if your room has a swimming pool), making it totally useless paying so much more and not being able to use the room facilities comfortably. Halal food options can be handled better. The tree terrace villa was comfortable and clean but lighting options are too dim. We will stay there again if the halal food experience is improvised. Otherwise a comfortable overall stay!
Review by Marc8181 Australia
