Dusit Thani Laguna Phuket

Dusit Thani Laguna Phuket is a beautiful hotel, and there is no doubt it has the appearance and feel of a true five-star property. In fact, the photos really do not do the resort justice — the grounds, landscaping and overall presentation are impressive.

We booked a Premier Beachfront Room and paid a premium price expecting something special. While the room itself was lovely, we were surprised by the size. It was quite small, with a very small balcony area, and we honestly felt the photos made it appear much larger than it actually was. Looking back, we would have chosen a more affordable room category, as the rooms all appeared to be very similar in size and style.

The resort has only one main pool, but it is very well designed and functional. It has a deeper swimming area, a kids' slide and a beach-style entry, which we actually ended up enjoying. However, this was also where we found the biggest issue — the pool area was extremely family-focused. We had chosen Dusit Thani because the lagoon area appeared to have a more relaxed, adult atmosphere, but in reality the pool was packed with children and often felt more like a busy family centre than the peaceful resort environment we were expecting.

We also found the surrounding Laguna area underwhelming. We were looking forward to exploring Boat Avenue, but unfortunately it did not live up to expectations. We found many of the shops and restaurants overpriced and not particularly appealing, and it was not somewhere we would rush back to.

The hotel advertises a shuttle service to nearby areas, including Boat Avenue, but this was never offered to us. When we asked the staff, there seemed to be confusion about the service, so we ended up taking a local taxi instead. The short trip cost 200 baht each way, which felt expensive considering the distance was only a couple of minutes.

One of our biggest disappointments was during the rainy weather. We experienced heavy rain for three of our four days, and we were surprised that the hotel had very limited indoor activities. We had seen a pool table advertised and expected there would be some indoor entertainment options, but when we looked for it, we discovered that area had been converted into a conference room. With the weather preventing outdoor activities, there was very little to do, and we found ourselves confined to our room.

Another point worth mentioning is the 6,000 baht deposit taken at check-in. While we understand deposits are common, we were advised it could take up to two weeks for the credit card refund to appear, which felt excessive and left us feeling like a significant amount of money was tied up unnecessarily.

Overall, Dusit Thani Laguna is a beautiful property with excellent presentation and lovely grounds, but for us the experience did not match the expectations of a luxury five-star holiday. We left feeling that we had paid a premium price without receiving the facilities, atmosphere or overall experience we were hoping for.

Great location if you are looking for some quite time , but all is nearby Couple of minutes away , night life is limited it is more cozy dinners with some music , different from other locations that are more known for there night ambiance , food is great inside the hotel or outside with a small drive you can have a good variety and choices from different cuisines ,