SAii Laguna Phuket

Several Areas Need Improvement ⭐⭐⭐

We had mixed experiences during our stay at SAii, hence the 3-star rating.

We experienced very genuine and sincere service from the staff at the beach restaurant, particularly Pop and the team. The security guards at the entrance were also consistently helpful and attentive. I especially appreciated how they would raise the barrier even before I reached the entrance during my daily jogs. These small gestures made a positive difference.

We arrived at the resort at around 12pm and check in was managed by Gade. We were informed that our room would be ready by 2pm, but unfortunately, despite several checks, we only received the room at around 2.30pm.

The bigger disappointment was the air-conditioning. There was a problem with our first room, which the duty manager acknowledged, and we appreciated being moved to another room. Unfortunately, the air-conditioning in the replacement room also had issues. It had to be turned up to the highest setting to cool the room sufficiently, resulting in significant noise throughout the night. The experiences were almost felt like trying to sleep on a plane with the loud aircraft engine at the background. We did not sleep well for the following two nights, and feedback to the duty manager.

Another point guests should be aware of is that the eateries and massage establishments immediately beside the resort are no longer operating. This leaves relatively limited options outside the hotel within easy walking distance.

The resort provides a shuttle, but during our stay it operated only at 1pm, 3pm and 7pm. Otherwise, you would need to walk approx 2km or take a taxi/Grab, which costs around THB200 each way. More frequent shuttle services, perhaps every 30–60 minutes during peak periods, would make a considerable difference.

On a positive note, we met some lovely fellow guests during our stay and made some new friends, which added to the experience.

One suggestion for the resort owners and developer would be to consider creating a continuous walking/jogging track around the lagoon. It would be wonderful for guests to have a safe and pleasant route for a morning jog, evening stroll, or even to walk towards the retail and dining areas outside the resort.

Overall, there are positives, particularly some genuinely warm and sincere members of the team. However, the guest experience needs to be more consistent across the front office, rooms, security and F&B. Improvements to room maintenance, more frequent shuttle services and better pedestrian connectivity would significantly enhance the overall experience.

Super atmosphere and a super welcome from Dani!