Crowne Plaza Phuket Panwa Beach

It was all going good, until checking out that's when the Cobra came out to sting, they mentioned once we hand in key the room service goes to check the room out we not allowed to go back to room Found that very strange not experienced that before at any other hotels After checking the front desk tells us you used the Mini bar and charging 240bt when I have not used the minibar nor was there a stock list what should be in the minibar I asked what have I used he won't tell me, I would have been happy to go and buy the item and replace it for their satisfaction and tells us one pair of used saddles missing which are worth less than 50p or 20bt and charged 500bt £12.50 for a shoddy sandles which we feel may have left by pool or beach? He says tell us where on the beach we will get staff to check the beach. Not come across a hotel so petty and nit picking. For something that's worth £1 or 40bt they charged £18.50 or 740bt We had little local money left for staff tips which he robbed us of that too. Didn't take his name Upon leaving no one asked how was your stay or a bye! Certainly left a sour taste to what would have been a great review.

Old tried outdated resort. No attend to detail. Strong odor entering open lobby when raining. Surrounding area of resort terribly neglected could view from hotel room and while walking along the paths. Spa very nice.

All staff is friendly and supportive, thanks to waiters Palm and Tan for helping me making waffles. Breakfast in Flamingo cafe is nice.