Hotel Clover Patong

We had a wonderful stay at the hotel. The staff were friendly and welcoming, and the service was excellent. A special thanks to Ali for being very helpful and kind. The food was also delicious and we really enjoyed it. Thank you to the whole team for making our stay so pleasant.

My morning began at 6:00 a.m. when I woke up and saw a message from my son’s mother letting me know that he was ill and had gone to bed early. I asked her to have him call me when he woke up. This was my second morning having breakfast at the Clover hotel, and up to that point, the local staff had been very polite, respectful, and helpful. The breakfast options were varied and seemed thoughtfully selected to accommodate a diverse group of guests. After leaving my table to get food, my phone rang in my pocket. I answered because it was a video call from my son’s mother, with my ill son on the other end. Within less than 10 seconds, a man approached me and asked whether I had headphones, stating that I could not speak on the phone because I would be disrupting other guests. He did not identify himself, and he was not one of the staff members I had interacted with earlier. When I said, “Excuse me,” before I could explain the situation, his tone became more aggressive. He told me I needed to hang up immediately or go outside to speak. I tried to explain that I was not aware of any policy requiring headphones in the breakfast area and that I was attempting to speak briefly with my sick son. Instead of calmly explaining the policy, he continued to speak to me in an unnecessarily harsh manner. At one point, he placed his hands on my side as if to guide me out of the area. I told him that he should not be putting his hands on me. He denied doing so, but I know what happened, and I believe the camera footage would show it clearly. Because of the situation, I had to end the call with my ill son and quickly leave the breakfast area. The man never identified himself during the incident; I later learned that his name was Frederic Mazza and that he is the hotel manager.