- Vietnam Holidays
- Da Nang
- Yarra Ocean Suites Danang
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Yarra Ocean Suites Danang
Vietnam, South East Asia
Da Nang
Located merely a stone's throw away from the My Khe beach in Da Nang, Vietnam, is this modern property with cosy rooms. A lot of the rooms provide a view of the gorgeous azure blue waters of the sea, and the hotel also has a spa centre where you can spend some time just relaxing and taking in the experience. The 4-star property is located near the famous attraction, the Love Lock Bridge as well as the Cham Museum which displays sculptures. How about spending your evening watching the sunset from the glorious outdoor pool, before contacting your loved ones with the free WiFi? The hotel has an in house restaurant which would take you on a new and exciting culinary journey.
Facilities
- Massage*
- Steam bath*
- Sauna*
- Poolside snack bar*
- Luggage room*
- Multilingual staff
- Transfer service*
- Wi-fi
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
5.0 Excellent2,607 reviews
Excellent
87%
Very Good
10%
Average
1%
Poor
0%
Terrible
1%
Location
Cleanliness
Service
Value
Good
Ok for stay thank you for your service
Very disappointing stay at Yarra Ocean Suites Danang – customer care was conditional on removing our review
Very disappointing stay at Yarra Ocean Suites Danang – customer care was conditional on removing our review
Unfortunately, this was the worst hotel experience of our trip to Vietnam. We absolutely loved visiting Vietnam and exploring Da Nang, but our experience at Yarra Ocean Suites was extremely disappointing.
We were a group of 6 adults and had booked 3 rooms for a 6-night stay. After travelling since early morning, we arrived late in the evening exhausted, only to be told that the hotel did not have the correct number of rooms available and could initially only accommodate us in 2 rooms.
What made this worse was how slowly the situation was handled. We were left waiting on the reception couches for several hours, until after midnight, while staff appeared confused and initially made us feel as though the booking problem was somehow ours. We even had to quickly get fast food because the delay had gone on for so long. Only after a negative review was posted did arrangements suddenly seem possible and we were eventually accommodated.
During the rest of our stay, management repeatedly wanted to discuss the situation with us and asked several times for the review to be removed. We had already lost hours of our holiday dealing with the original problem and did not want to spend more of our holiday repeatedly discussing it at times that were convenient for the hotel, including while we were trying to eat and enjoy our meals.
Housekeeping was also inconsistent. On some days bins were not emptied and toilet paper was not replaced.
The final issue happened with our late check-out. Because our flight was later in the day, and considering the problems and time lost on our first night, we asked whether the hotel could accommodate a late check-out. The previous evening, we were told that 2 of our 3 rooms could have a later check-out and that the key cards could be reactivated the following day.
However, when we came downstairs the next day, this arrangement suddenly became a problem. During the discussion, the review was again brought up. Because communication was unclear, I asked the receptionists directly whether they were saying that the late check-out for the two rooms would only be honoured if we removed our review. Both receptionists answered yes.
This was completely unacceptable to us. Customer service or an attempt to make up for a poor experience should never feel conditional on a guest removing an honest review.
At that point, we decided to check out completely and book another hotel for the remainder of the day. Even then, the process took more than 30 minutes because staff wanted management to speak to us over the phone rather than simply allowing us to complete our check-out and leave.
After staying for 6 nights and paying for 3 rooms, we expected much better communication, organisation and customer care. Unfortunately, what could have been resolved with genuine hospitality instead became an ongoing source of frustration throughout our stay.
Da Nang itself was wonderful, but based on our experience, I cannot recommend Yarra Ocean Suites.
Terrible hotel in a great country
Our experience at Yarra Ocean Suites Da Nang was extremely disappointing, especially after travelling for an entire day and arriving late at night.
When we arrived, there was an issue with our booking on their side. Instead of being able to check in and get some much-needed rest, we ended up sitting in the lobby for a couple of hours into the early morning while they tried to sort out their mistake.
Unfortunately, the problems continued during our stay. The room was not properly maintained. On some days, the toilet paper was not replaced, and the rubbish bins were left full even after the room had supposedly been cleaned. These are basic things that should not have to be repeatedly requested.
We also asked for a late check-out because our flight was only later in the day. After everything that had happened, they eventually offered us a late check-out. However, things took an even more disappointing turn.
When we walked past reception, we were told that we could only have the late check-out if we removed our bad reviews.
That is completely unacceptable. A late check-out should not be used as a condition to remove or change an honest review. You cannot undo a bad experience by offering something in exchange for deleting a review. The problems we experienced had already happened, and no late check-out could change that.
After we refused to remove the reviews, they then refused to let us check out as arranged and ignored us. Instead of trying to resolve the situation professionally, we felt that we were being punished simply because we had given honest feedback about our experience.
Mistakes can happen, but what matters is how a hotel handles those mistakes. In our case, the booking problem, long wait at check-in, inconsistent cleaning, missing toilet paper, full rubbish bins and the way the late check-out was handled made the entire stay extremely frustrating.
The most concerning part was being asked to remove our honest reviews in exchange for something that had already been offered to us. Guests should be free to give honest feedback without being pressured or having services used as leverage.
We cannot recommend Yarra Ocean Suites based on our experience, and unfortunately, we would not stay here again.
Bad hotel and beautiful country
Extremely Disappointing Experience – Yarra Ocean Suites Da Nang
I normally don’t like leaving negative reviews, but after our experience at Yarra Ocean Suites Da Nang, I feel that other travellers deserve to know what happened.
We arrived late at night after travelling for an entire day, expecting to check in and finally get some rest. Instead, there was a problem with our booking on the hotel’s side, and we were left waiting in the lobby for a couple of hours into the early morning while they tried to sort it out. After such a long journey, this was an incredibly frustrating start to our stay.
Unfortunately, the service and housekeeping did not improve afterwards. During our stay, the rubbish bins were sometimes not emptied even after the room had been cleaned, and on some days they forgot to replace the toilet paper. These may sound like small things, but they are basic services that you expect from a hotel.
Because our flight was only later in the day, we asked if we could have a late check-out. Eventually, after everything that had happened, the hotel offered us one.
However, when we later walked past reception, we were told that we could only have the late check-out if we took down our bad reviews.
This was honestly the most disappointing part of the entire experience.
A hotel should never make a service conditional on a guest removing honest feedback. You cannot undo a bad experience by offering something afterwards, and you certainly cannot expect a guest to delete their review in exchange for it.
When we refused to remove the reviews, they then refused to let us check out as arranged and proceeded to ignore us. At that point, it felt less like an attempt to resolve a problem and more like we were being treated differently because we had expressed our dissatisfaction.
We understand that mistakes can happen. What matters is how a hotel handles those mistakes. Unfortunately, throughout our experience we felt there was very little accountability or genuine effort to make things right.
From the booking mistake and hours of waiting at check-in, to the inconsistent housekeeping, missing toilet paper and full rubbish bins, and finally being told that our late check-out depended on removing our negative reviews, this was an experience we will not forget.
Most importantly, reviews are supposed to reflect a guest’s genuine experience. No hotel should try to use a service or favour as leverage to influence what a customer says about their stay.
We paid for our stay and expected basic service, cleanliness and professional treatment. Sadly, that is not what we experienced.
Would we stay here again? No. Would we recommend it to others? Unfortunately, no.
I hope management takes this feedback seriously, because the way a hotel treats guests when something goes wrong says far more about the hotel than when everything goes smoothly.
Terrible experience
Terrible experience. They inconvenienced us by not booking 3 rooms for our group of 6, but we paid for all 3 rooms. Long story short, they eventually offered us a late checkout after a long struggle and them “wanting to make it up to us”, but only if we take down our review on TripAdvisor. They wanted to bribe us not to share our terrible experience.
We refused to take down the review. I would not wish this experience on anyone.
