- Bali Holidays
- Legian
- Alaya Dedaun Kuta
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Alaya Dedaun Kuta
Indonesia, South East Asia
Legian
This resort enjoys a prime setting in Bali, surrounded by a number of shopping, dining and entertainment venues. The resort affords guests a great setting from which to explore the rich culture and tradition of the area. Ngurah Rai International Airport and Kuta Beach are located just a short distance away. This stunning resort was designed to embrace the essence and spirit of a traditional village. The guest rooms are elegantly appointed, and come well equipped with modern amenities, for added comfort and convenience. The resort affords guests a number of exemplary facilities, meeting the needs of discerning travellers to a high level of excellence.
Facilities
- Spa treatments*
- Massage*
- Private pool
- BBQ facilities
- Dining area
- Toaster
- Luggage room*
- Garden
- Wi-fi*
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent330 reviews
Excellent
84%
Very Good
11%
Average
1%
Poor
1%
Terrible
3%
Location
Cleanliness
Service
Value
Booking issue, dont trust their website
Very disappointing experience – confirmed booking not honoured
I made a booking directly through Alaya Dedaun Kuta’s official website after seeing what appeared to be a promotional/deal-of-the-day offer. The website clearly displayed the nightly rates, the booking was successfully completed, a confirmation was issued, and my card was charged.
Afterwards, the hotel informed me that there had been an internal system error and that the booking had not been fully charged. Instead of honouring the confirmed booking at the price displayed on their website, I was asked to make a substantial additional payment, with the alternative being cancellation of the booking and a refund.
What is particularly disappointing is that the hotel has acknowledged that this was an internal system issue, yet the consequences have been passed on to the customer. We had planned our holiday around this booking, arranged our flights, and lost the opportunity to take advantage of other good hotel offers that were available at the time.
There was also an additional international card transaction fee incurred when making the original payment. As the issue was caused by the hotel’s own system, I believe it is unfair for the customer to be left bearing this additional cost.
The hotel has offered a refund, but the refund has not yet been received, and I am still waiting for confirmation that it has actually been processed.
I completely understand that technical errors can happen. What matters is how a business handles its own mistake. Unfortunately, in this case, rather than honouring the confirmed booking, the customer was effectively left with the choice of paying significantly more or losing the reservation.
We were genuinely looking forward to staying at this property, so this has been extremely disappointing. Based on this experience, I would be very hesitant to book with Alaya again or recommend the property to my family, friends and wider travel network.
A very disappointing customer experience and a major let-down after making travel plans in good faith.
Great
Very nice and cozy spacious villas Convenient location but not lovely neighborhood thou
Food was awesome Very friendly staffs
Spa massage was below standard I felt.
Review by Googl E Singapore, Singapore
1 bedroom villa with pool.
Well equiped villa. Staff were very friendly and attentive.
A great hotel!
The hotel is very beautiful and the breakfast is excellent. It is the best I have stayed in a different area these days. The hotel staff is also excellent. The surrounding area is very convenient and there are many restaurants to eat in. It is very good!
Love this place
The location is perfect, just off Jalan Legian, yet the peace and tranquillity in this group of villas is surprisingly good. The rooms are luxurious and the bed is oh so comfortable. Love having our own private pool in each villa. Dala Spa and a restaurant on site is a bonus. The staff are amazing. Thank you Made, Putri (princess), Youdi, Dian, Dwi, and others including the hardworking back of house staff. See you again soon.
